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Jose
Tourism & Operations Professional with 10+ years experience in Costa Rica
Video resume
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Competencies
Proficient in building and maintaining strong client relationships to ensure satisfaction and loyalty.
Experienced in planning routes, scheduling, and managing operations to ensure timely service delivery.
Fluent in English and Spanish, facilitating effective communication with diverse clients and teams.
Skilled in managing groups and delivering structured information to enhance overall customer experience.
Languages
Summary
Dedicated professional with over a decade of experience in tourism, logistics, and client relationship management. Bilingual in English and Spanish, committed to delivering exceptional service and operational excellence.
Key Achievements
- Orchestrated seamless client experiences as a freelance tourism guide, enhancing customer satisfaction and repeat business.
- Optimized logistics and route planning at Bags to Go, improving operational efficiency and delivery timeliness.
- Managed retail store operations, ensuring inventory accuracy and excellent customer service in a fast-paced environment.
- Streamlined candidate screening and communication processes as an HR Recruiter, reducing hiring timeframes.
- Demonstrated adaptability and coordination skills through structured production tasks with the 4H Exchange Program.
Experience
Tourism Guide
Managed full client experience from inquiry to execution.. Coordinated schedules, bookings, transport, and activities for individuals and groups.. Delivered structured information and maintained continuous communication and follow-up to ensure satisfaction and retention.
Operations Coordinator
Handled scheduling, route planning, and team coordination.. Ensured service execution, operational tracking, and workflow continuity in a logistics-driven environment.
Supervisor
Managed daily store operations including cash handling, inventory control, scheduling, and customer service while maintaining accurate records.
HR Recruiter
Performed candidate screening, interview scheduling, CRM updates, and applicant communication.
Executed structured production tasks requiring consistency, coordination, and adaptability.
Skills
Video Transcript
Video Transcript 1
So part of my background with work, I did work for the DHL, the German Curry company. So we have to fill out the CRM internal database for tracking shipments and documents and packages. Also part of me, I have a career working. I was manager of retail stores, so I have to do an internal CRM database for our customers just to check what we call in this country apartado. Sometimes when you don't have enough money for buy the item, you can do like a down payment and you do a monthly pay for three months to a time or get the total pay of the item in order that you can get it in your very own hands. So we do have a CRM internal database. So that's part of my experience doing some CRM.
Freelance Tour Guide
Well, over the last six years I've been working as a freelance tour guide, and I remember like three months ago there was this couple that they have his last day in the country. And for some somehow they misunderstood that they were scheduling one tour, and when we were getting out of the hotel and doing my briefing, I realized that they were a little bit confused and they attacked they were getting not the one that we were scheduled. So I called the office and explained a little bit the situation, and we rescheduled, not rescheduled, we actually We changed the tour that we were that we were hiding to the one that our customers want to have as in the last day for vacation. So that was a situation that I have to change having a little troubles with the customers.
Video Transcript 3
My name is Jose. I'm from Liberia. I live in the neighborhood called San Roque. It's nice to meet you guys and thank you for taking your time for viewing my video. I hope you guys are doing very well. Very happy to join one position in your team. Thank you very much and have a good day.