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Customer Service Professional with bilingual communication & tech skills
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Competencies
Handled customer interactions and internal communication effectively in English and Spanish across multiple channels.
Utilized Microsoft Teams, Excel, PowerPoint, and OneNote to support daily operations and document management.
Resolved inquiries via phone, email, and chat, ensuring customer satisfaction in bilingual settings.
Organized schedules and supervised a team of 5 staff at Taqueria, optimizing daily responsibilities.
Acted with flexibility and improvisation to meet varied work demands while translating and adapting documents.
Education
Languages
Summary
Experienced in bilingual customer support, document translation, and team coordination. Skilled in digital tools, communication, and problem-solving to enhance client satisfaction and operational efficiency.
Key Achievements
- Facilitated communication between US and Mexico teams, ensuring clear objectives and process understanding.
- Translated and adapted technical/legal documents while maintaining accuracy and professionalism.
- Managed multi-channel customer inquiries in English and Spanish, demonstrating language proficiency and client focus.
Experience
Bilingual Customer Service Representative
Worked with digital tools such as Microsoft Teams, Excel, PowerPoint, and OneNote., Facilitated communication between teams in the U.S. and Mexico, ensuring understanding of objectives and areas for improvement., Translated and adapted technical and legal documents for clients, maintaining accuracy...
Online Customer Service
Organized daily schedules and needs of staff., Coordinated a team of 5 people, assigning daily responsibilities., Closed cash register and reported daily sales., Processed cash and card payments and issued receipts.