Joseline - Customer Service Professional with bilingual communication & tech skills

Guadalajara, Jalisco, Mexicoen

Facilitated communication between US and Mexico teams, ensuring clear objectives and process understanding.

Translated and adapted technical/legal documents while maintaining accuracy and professionalism.

Published on CazVid

Summary

Experienced in bilingual customer support, document translation, and team coordination. Skilled in digital tools, communication, and problem-solving to enhance client satisfaction and operational efficiency.

Key Achievements

Managed multi-channel customer inquiries in English and Spanish, demonstrating language proficiency and client focus.

Skills

Bilingual CommunicationAdvanced

Handled customer interactions and internal communication effectively in English and Spanish across multiple channels.

Technical ProficiencyIntermediate

Utilized Microsoft Teams, Excel, PowerPoint, and OneNote to support daily operations and document management.

Customer ServiceAdvanced

Resolved inquiries via phone, email, and chat, ensuring customer satisfaction in bilingual settings.

Team CoordinationIntermediate

Organized schedules and supervised a team of 5 staff at Taqueria, optimizing daily responsibilities.

Adaptability & Problem Solving

Experience

Bilingual Customer Service Representative

Alorica

05/2022 - 20Dic2025

Worked with digital tools such as Microsoft Teams, Excel, PowerPoint, and OneNote., Facilitated communication between teams in the U.S. and Mexico, ensuring understanding of objectives and areas for improvement., Translated and adapted technical and legal documents for clients, maintaining accuracy...

Online Customer Service

Taqueria El Jaliscience

05/2020 - 03/2022

Organized daily schedules and needs of staff., Coordinated a team of 5 people, assigning daily responsibilities., Closed cash register and reported daily sales., Processed cash and card payments and issued receipts.