Joseph - Customer Service & Operations Professional with 10+ years in Hospitality and Retail

Delivered exceptional guest service at luxury resorts, managing guest relations and feedback to improve satisfaction.

Directed front office and retail store operations, including staff supervision, inventory, and compliance practices.

Developed and implemented training programs for hotel staff and retail teams, enhancing performance and safety standards.

Managed stock levels and displays at Office Depot and retail store, ensuring timely replenishment and sales optimization.

Delivered exceptional guest service at internationally recognized resorts, managing front desk operations including check-in/out, reservations, billing, and guest relations., Trained and supervised night auditors, front office supervisors, and managers in hotel accounting and operational...

Managed daily store operations, inventory, and staff for a busy mobile phone retail store, ensuring excellent customer service and business growth., Processed payroll for all employees, ensuring accuracy, timely payments, and compliance with Costa Rican labor laws and CCSS requirements., Prepared...

Managed the furniture department, overseeing all aspects of merchandise receiving, inventory management, and sales operations., Supervised and coordinated the receipt of all incoming merchandise, ensuring accurate stock levels and timely placement on the sales floor., Operated forklifts to unload...