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Customer Service & Operations Professional with 10+ years in Hospitality and Retail
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Competencies
Delivered exceptional guest service at luxury resorts, managing guest relations and feedback to improve satisfaction.
Directed front office and retail store operations, including staff supervision, inventory, and compliance practices.
Developed and implemented training programs for hotel staff and retail teams, enhancing performance and safety standards.
Managed stock levels and displays at Office Depot and retail store, ensuring timely replenishment and sales optimization.
Ensured adherence to Costa Rican labor, municipal, and CCSS regulations in business operations.
Education
Languages
Summary
A dedicated professional with over 10 years of experience managing front office, customer service, and retail operations. Skilled in staff training, inventory control, compliance, and customer satisfaction strategies. Adept at improving operational efficiency and fostering team development in...
Key Achievements
- Led staff training programs at hotel, enhancing service standards and safety, boosting guest satisfaction.
- Managed retail store operations, reducing payroll and documentation errors by 15%, enabling compliance.
- Supervised merchandise and inventory at Office Depot, optimizing stock levels and sales through effective management.
Experience
Front Office & Customer Service Professional
Delivered exceptional guest service at internationally recognized resorts, managing front desk operations including check-in/out, reservations, billing, and guest relations., Trained and supervised night auditors, front office supervisors, and managers in hotel accounting and operational...
Sales Store Manager
Managed daily store operations, inventory, and staff for a busy mobile phone retail store, ensuring excellent customer service and business growth., Processed payroll for all employees, ensuring accuracy, timely payments, and compliance with Costa Rican labor laws and CCSS requirements., Prepared...
Furniture Department Manager
Managed the furniture department, overseeing all aspects of merchandise receiving, inventory management, and sales operations., Supervised and coordinated the receipt of all incoming merchandise, ensuring accurate stock levels and timely placement on the sales floor., Operated forklifts to unload...