Demonstrated experience with Digital Marketing.
Demonstrated experience with Intermediate graphic design.
Demonstrated experience with Data Analysis.
Demonstrated experience with Emotional Intelligence.
GlassMountain
Lead a team of 20 agents, including one Team Lead and one Senior Agent., Manage the daily processing of payments applied toward customer debts., Develop Standard Operating Procedures (SOPs)., Establish key performance indicators (KPIs)., Create a bonus proposal., Participate in recruitment interviews.
R1 - ED - Emergency Department
Handle escalated accounts and cases., Provide peer support through feedback and training to fellow team members.
English4CallCenter
Strengthened multitasking abilities., Developed a strong focus on team-based goal achievement.
UCA ENTERPRISES
Assist in market research, price benchmarking and analyzing social media interactions.
Marketing Degree
Marketing Technician
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Demonstrated experience with Microsoft Office.
INSAFOCOOP
Assist with planning program for activities during the year., Contribute to the annual report for cooperatives nationwide.
