This is my profileContact via CazVidJoshua
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Competencies
Demonstrated experience with Digital Marketing.
Demonstrated experience with Intermediate graphic design.
Demonstrated experience with Data Analysis.
Demonstrated experience with Emotional Intelligence.
Demonstrated experience with Microsoft Office.
Education
Languages
Experience
Supervisor – FORTH - Settlements
Lead a team of 20 agents, including one Team Lead and one Senior Agent., Manage the daily processing of payments applied toward customer debts., Develop Standard Operating Procedures (SOPs)., Establish key performance indicators (KPIs)., Create a bonus proposal., Participate in recruitment interviews.
Customer Service Agent
Handle escalated accounts and cases., Provide peer support through feedback and training to fellow team members.
Senior Agent - Social Media
Strengthened multitasking abilities., Developed a strong focus on team-based goal achievement.
Marketing research
Assist in market research, price benchmarking and analyzing social media interactions.
Planning Department Assistant
Assist with planning program for activities during the year., Contribute to the annual report for cooperatives nationwide.