Versatile professional specializing in process optimization and teamwork with expertise in digital product development, agile leadership, and AI integration.
Managed digital projects, developed roadmaps, and coordinated multidisciplinary teams.
Designed project timelines and facilitated smooth execution from conception to deployment.
Implemented AI solutions to improve workflows and internal processes within projects.
Conducted training sessions and onboarding processes for new staff and agents.
Evolution One (International NGO)
Planning, development, and execution of digital and educational projects., Creation of roadmaps and phase-based timelines (concept, development, communication, launch, and analysis)., Implementation of internal communication strategies with multidisciplinary teams., Collection of user feedback and...
Telus International
Training and onboarding of new agents for accounts such as TXU Energy, Uber Eats, and Hopin App., Ensured compliance with company policies and quality standards., Prepared performance reports and provided feedback to supervisors.
Self-Paced Course
Degree in Audiovisual Production
Utilized tools like Jira, Monday, Miro, Slack, Teams, and Salesforce for project management and team communication.