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Joshua
Product Manager with expertise in digital development and AI integration
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Competencies
Managed digital projects, developed roadmaps, and coordinated multidisciplinary teams.
Designed project timelines and facilitated smooth execution from conception to deployment.
Implemented AI solutions to improve workflows and internal processes within projects.
Conducted training sessions and onboarding processes for new staff and agents.
Utilized tools like Jira, Monday, Miro, Slack, Teams, and Salesforce for project management and team communication.
Education
Languages
Summary
Versatile professional specializing in process optimization and teamwork with expertise in digital product development, agile leadership, and AI integration.
Key Achievements
- Led planning, development, and execution of digital projects for an international NGO.
- Created comprehensive roadmaps and timelines for project phases from conception to analysis.
- Integrated AI technologies into workflows to optimize internal processes and efficiency.
Experience
Product Manager / Product Owner
Planning, development, and execution of digital and educational projects., Creation of roadmaps and phase-based timelines (concept, development, communication, launch, and analysis)., Implementation of internal communication strategies with multidisciplinary teams., Collection of user feedback and...
New Hire Trainer
Training and onboarding of new agents for accounts such as TXU Energy, Uber Eats, and Hopin App., Ensured compliance with company policies and quality standards., Prepared performance reports and provided feedback to supervisors.