Joshua

San Pedro Sula, Cortés Department, Hondurasen

Contact via CazVid

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Skills

Microsoft SuiteIntermediate

Demonstrated experience with Microsoft Suite.

Customer ServiceIntermediate

Demonstrated experience with Customer Service.

Technical SupportIntermediate

Demonstrated experience with Technical Support.

Design CreativityIntermediate

Demonstrated experience with Design Creativity.

Experience

Customer Care Representative

ITEL BPO

Feb 2023 - May 2023

Provide member assistance for package delivering and status of online orders.

Technical Support Associate

ALORICA

Tier 1 Agent responsible for online educational platform support., Temporary QA (Quality) for Tier 1 Technical Support wave 1., Customer Satisfaction Advocate - providing Tier 1 assistance for elder members offering insurance services.

Education

Centro Cultural Sampedrano USAP (Universidad de San Pedro Sula)

Bachelor in Arquitecture

Completed 2025

BTP Computer Science

Completed 2022

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