Josseline - Customer Service Agent with bilingual skills and communication expertise

Santa Ana, Santa Ana Department, El SalvadorRemoteen

Gained experience working at Fonderaq in the Expedia account, assisting diverse customers.

Enhanced communication skills through active listening, empathy, and problem-solving.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced bilingual agent with a focus on communication, empathy, and problem-solving in customer support roles.

Provided solutions tailored to customer inquiries, ensuring positive experiences.

Customer ServiceIntermediate

Handled customer inquiries in both English and Spanish, ensuring satisfaction.

Bilingual CommunicationIntermediate

Communicated effectively in English and Spanish to assist a diverse customer base.

Active ListeningIntermediate

Practiced active listening to understand customer needs and provide appropriate solutions.

Problem SolvingIntermediate

Resolved customer issues by offering suitable solutions, ensuring positive interactions.