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Josseline
Customer Service Agent with bilingual skills and communication expertise
Video resume
Customer service Agent in english or spanish
I have the oportunity to work at foundever in Expedia account and this experience allow me to interact with a diverse range of customers on a daily basis. I improved my comunication skills by asisting customers with the inquiries providing solutions depending on the case and ensuring a positive experience with my help. This tought me the importance of active listening empthaty and problem solving skills.
Contact
Santa Ana, Santa Ana Department, El Salvador
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled customer inquiries in both English and Spanish, ensuring satisfaction.
Bilingual CommunicationIntermediate
Communicated effectively in English and Spanish to assist a diverse customer base.
Active ListeningIntermediate
Practiced active listening to understand customer needs and provide appropriate solutions.
Problem SolvingIntermediate
Resolved customer issues by offering suitable solutions, ensuring positive interactions.
Summary
Experienced bilingual agent with a focus on communication, empathy, and problem-solving in customer support roles.
Key Achievements
- Gained experience working at Fonderaq in the Expedia account, assisting diverse customers.
- Enhanced communication skills through active listening, empathy, and problem-solving.
- Provided solutions tailored to customer inquiries, ensuring positive experiences.
Skills
Customer ServiceBilingual CommunicationActive ListeningProblem Solving
Published on CazVid - Jul 3, 2025