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Customer Service & Partner Success Specialist with diverse administrative and client engagement experience
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Competencies
Expertise in resolving customer inquiries, troubleshooting issues, and ensuring positive client experiences.
Skilled in monitoring performance, managing escalations, and supporting process improvements in partner environments.
Proficient in handling scheduling, correspondence, report preparation, and record keeping for organizational efficiency.
Strong verbal and written communication skills demonstrated through customer and partner interactions.
Education
Summary
Experienced in customer service, partner management, and administrative support, committed to delivering exceptional client experiences and operational excellence.
Key Achievements
- Resolved complex billing and technical issues for customers at Capital One, enhancing customer satisfaction.
- Monitored and improved partner transaction quality and operational workflows at Remitly, supporting international expansion.
- Efficiently managed administrative tasks, including scheduling, reporting, and document organization, ensuring smooth operations.
Experience
Customer Service Representative
Answer customer calls. Resolve billing or payment issues. Troubleshoot online banking or mobile app access. Update customer information
Partner Success agent
Monitoring partner performance and transaction quality. Solving operational issues and escalations. Helping launch new partners or countries. communicate with banking/payment partners. Improving customer payout experience
Administrative Assistant
Managing phone calls, emails, and correspondence. Scheduling meetings and maintaining calendars. Preparing reports. Organizing files, records, and documents