Josue - Customer Service Professional at Bill Gosling Outsourcing

Heredia, Heredia Province, Costa Ricaen

Led leadership projects guiding new hires through coaching and improvement plans

Contributed to team development and operational efficiency in customer service

Published on CazVid

Summary

Dedicated professional with over 2 years in customer service and technical support, skilled in network configuration, system maintenance, and team leadership. Adept at enhancing operational efficiency and delivering exceptional client support.

Key Achievements

Executed network and operating system configurations, ensuring system reliability

Skills

Customer ServiceIntermediate

Skilled in providing high-quality support and coaching to enhance customer satisfaction.

Networking & Systems ConfigurationIntermediate

Experienced in network setup, routing, switching, and maintenance aligned with CCNA standards.

Operating Systems & MaintenanceIntermediate

Proficient in installation, configuration, and preventive as well as corrective maintenance.

Office 365 & Service ManagementIntermediate

Basic to intermediate knowledge in Office 365 tools and ServiceNow platform.

Languages

English

Experience

BILL GOSLING OUTSOURCING

2023 - Present

+2 Year Customer Service experience.. I was able to lead many leadership projects where I had to guide new hires at Nesting, providing them with coaching sessions, improvement plans and leading them in order to align their performance with the regular team metrics.. I got the Tier 1 position, I got experience leading teams along with my Team Leader.. Got experience with time management.