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Josue
Customer Service Professional at Bill Gosling Outsourcing
Contato
Competências
Skilled in providing high-quality support and coaching to enhance customer satisfaction.
Experienced in network setup, routing, switching, and maintenance aligned with CCNA standards.
Proficient in installation, configuration, and preventive as well as corrective maintenance.
Basic to intermediate knowledge in Office 365 tools and ServiceNow platform.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with over 2 years in customer service and technical support, skilled in network configuration, system maintenance, and team leadership. Adept at enhancing operational efficiency and delivering exceptional client support.
Principais conquistas
- Led leadership projects guiding new hires through coaching and improvement plans
- Contributed to team development and operational efficiency in customer service
- Executed network and operating system configurations, ensuring system reliability
Experiência
+2 Year Customer Service experience.. I was able to lead many leadership projects where I had to guide new hires at Nesting, providing them with coaching sessions, improvement plans and leading them in order to align their performance with the regular team metrics.. I got the Tier 1 position, I got experience leading teams along with my Team Leader.. Got experience with time management.