Experienced professional with over seven years in customer service and technical support within the BPO industry, skilled in troubleshooting, multilingual communication, and client satisfaction.
Provided customer support in both English and Spanish, supporting diverse client needs.
Resolved various computer and software issues, including hardware/software troubleshooting and OS installation.
Performed document translation and simultaneous interpretation in professional settings.
Participated in mentoring programs at Concentrix to support team development.
Cybercafé NET
Concentrix
Concentrix
Oclinicals
High School
Managed scheduling tasks at Oclinicals, coordinating appointments and workflows.