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Cristhian
Customer Support & Technical Support Specialist with 7+ years in BPO industry
Video resume
Tech support
EXPERIENCE:nnIT manager (Cybercafé NET) [contact hidden].nnCustomer service representative for Concentrix (Apple email English/Spanish) November 2017 – August 2019. nnCustomer service and technical support representative for Concentrix (Computer and Gaming campaign, English Voice and Chat) September 2019 – April 06 2022.nnMentoring program (Concentrix). nnScheduling Specialist for Oclinicals (May the 5th 2022 – May 15th 2024).nnPhone: [contact hidden].nnEmail: [contact hidden].
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support in both English and Spanish, supporting diverse client needs.
Technical SupportAdvanced
Resolved various computer and software issues, including hardware/software troubleshooting and OS installation.
Translation & InterpretationIntermediate
Performed document translation and simultaneous interpretation in professional settings.
Team Mentoring & LeadershipIntermediate
Participated in mentoring programs at Concentrix to support team development.
Scheduling & Administrative SupportIntermediate
Managed scheduling tasks at Oclinicals, coordinating appointments and workflows.
Education
High School
Instituto Privado Salomén de la Selva
Completed 2011
Languages
EnglishAdvanced
Summary
Experienced professional with over seven years in customer service and technical support within the BPO industry, skilled in troubleshooting, multilingual communication, and client satisfaction.
Key Achievements
- Progressed from Customer Service role to Technical Support specialist at Concentrix over nearly four years.
- Held multiple roles including IT management, customer service, and scheduling, demonstrating versatility.
- Gained advanced knowledge and practical experience in computer systems, software, and customer service processes.
Experience
IT manager
Cybercafé NET
2014 - 2016
Customer service representative
Concentrix
November 2017 - August 2019
Customer service and technical support representative
Concentrix
September 2019 - April 06 2022
Scheduling Specialist
Oclinicals
May the 5 2022 - May 15 2024
Skills
Customer ServiceTechnical SupportTranslation & InterpretationTeam Mentoring & LeadershipScheduling & Administrative Support
Published on CazVid - Jul 3, 2025