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Juan
Customer Service Supervisor with 1+ year experience in Call Centers
Video resume
deal Closer
1+ year experience as a supervisor/trainer for Teleperformance Colombia and with the Colombian government
Contact
Bogotá, Bogota D.C., Colombia
Open to remote
Available on CazVid
Competencies
Call HandlingAdvanced
Proficient in managing both inbound and outbound calls with a focus on customer satisfaction.
Team SupervisionIntermediate
Supervised and trained team members to improve operational efficiency.
Quality AssuranceIntermediate
Performed quality assurance tasks to uphold service standards in call center operations.
Government CollaborationBeginner
Assisted with updating public directories in coordination with government entities.
Summary
Experienced in supervising call center teams, managing quality assurance tasks, and collaborating with government agencies to improve service delivery.
Key Achievements
- Supervised and trained staff at Teleperformance Colombia, enhancing team performance.
- Managed Quality Assurance tasks to ensure service standards.
- Collaborated with the Colombian government on magistrate courts' phone directory updates.
Skills
Call HandlingTeam SupervisionQuality AssuranceGovernment Collaboration
Published on CazVid - Jul 3, 2025