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Juan Antonio Cardona Bravo's avatar
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Juan Antonio Cardona Bravo

Ciudad Juárez, Chihuahua, Mexico

Customer Service Specialist with 7+ years of multi-industry experience

  • Progressed from agent to supervisor at Xerox, managing a team and handling Tier 3 escalations
  • Led a small team as Team Lead at Dataxport, managing customer inquiries and escalation processes
  • Handled high-volume calls and technical support at Xerox, providing service for a major cell phone carrier
Customer Service
Advanced
Provided technical support, handled escalations, and managed customer relations across multiple organizations.
Communication Skills
Advanced
Effectively managed client communications through calls, chats, and emails, including conflict resolution.
Team Leadership & Management
Intermediate
Supervised customer service teams, led small projects, and coordinated tasks in fast-paced call center environments.
Sales & Insurance
Intermediate
Engaged in cold calling, provided insurance quotes, and supported sales initiatives for legal and insurance firms.
Technical & Administrative Skills
Advanced
Utilized CRM tools, Microsoft Office, WordPress, and managed sensitive information efficiently.

Languages

Inglés
Avanzado
See Full Skillset on CazVid
julio 2024 - noviembre 2024
Virtual receptionist
Apollo Answering Service-juarez
Virtual receptionist for over 500 clients legal medical and municipal services.
enero 2024 - junio 2024
Sales representative
elite legal practice-Juárez, N. L.
Sales representative for a debt resolution program through Elite Legal Practice.
septiembre 2021 - noviembre 2021
Process Associate
Genpact-Chihuahua Cd. Juarez
Process payments on behalf of clients with other CSR reps., Handled sensitive information worked from home and in the center., Outbound calls to multiple payments center on multiple platforms.
enero 2021 - julio 2021
Insurance Sales Agent
Porch MX-Ciudad Juárez, Chih.
Helped proprietary owners with insurance quotes., Services offered for adt and kandela for tv and internet., Call back and customer relations., Outgoing calls., Cold calling.
octubre 2017 - abril 2019
Customer Service Representative
Dataxport-juarez chih.
Worked in customer service for a rebate center., Handled escalations via chats and emails., Team lead for small project for AT&T and DTV.
2015 - 2017
Customer Service Representative
Datamark
Worked as an agent and took Tier 3 escalations., Handled chats and emails daily.
marzo 2013 - abril 2015
Customer Service Representative
Xerox-Ciudad Juárez, Chih.
Worked in a high volume call center., Provided customer service and technical support for a cell phone carrier., Took calls as an agent for a year and then became a supervisor., Gained a year of experience in management.
View Complete Work History
🎓
Argonaut High School
High school or equivalent
Completed julio 2007
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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