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Customer Service Specialist with 7+ years of multi-industry experience
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Competencies
Provided technical support, handled escalations, and managed customer relations across multiple organizations.
Effectively managed client communications through calls, chats, and emails, including conflict resolution.
Supervised customer service teams, led small projects, and coordinated tasks in fast-paced call center environments.
Engaged in cold calling, provided insurance quotes, and supported sales initiatives for legal and insurance firms.
Utilized CRM tools, Microsoft Office, WordPress, and managed sensitive information efficiently.
Education
Languages
Summary
Experienced in handling high-volume customer service, team supervision, and technical support across telecommunications, legal, and financial services. Skilled in communication, conflict resolution, and administrative tools.
Key Achievements
- Progressed from agent to supervisor at Xerox, managing a team and handling Tier 3 escalations
- Led a small team as Team Lead at Dataxport, managing customer inquiries and escalation processes
- Handled high-volume calls and technical support at Xerox, providing service for a major cell phone carrier
Experience
Virtual receptionist
Virtual receptionist for over 500 clients legal medical and municipal services.
Sales representative
Sales representative for a debt resolution program through Elite Legal Practice.
Process Associate
Process payments on behalf of clients with other CSR reps., Handled sensitive information worked from home and in the center., Outbound calls to multiple payments center on multiple platforms.
Insurance Sales Agent
Helped proprietary owners with insurance quotes., Services offered for adt and kandela for tv and internet., Call back and customer relations., Outgoing calls., Cold calling.
Customer Service Representative
Worked in customer service for a rebate center., Handled escalations via chats and emails., Team lead for small project for AT&T and DTV.
Customer Service Representative
Worked as an agent and took Tier 3 escalations., Handled chats and emails daily.
Customer Service Representative
Worked in a high volume call center., Provided customer service and technical support for a cell phone carrier., Took calls as an agent for a year and then became a supervisor., Gained a year of experience in management.