Juan - Call Center Professional with 12+ Years in Customer Service and Support

Managua, Managua, NicaraguaRemoteen

Accumulated over 12 years of diverse experience across leading call center companies including Sitel, Concentrix, Inspiro, and Ibex.

Gained comprehensive expertise in customer service, sales, technical support, and appointment setting roles.

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Summary

Experienced professional offering comprehensive customer service, technical support, and sales expertise, with a dedicated home office setup for optimal client assistance.

Video Resume

Key Achievements

Established a dedicated home office to enhance service quality and customer support capabilities.

Skills

Customer ServiceAdvanced

Provided assistance and support to customers across various call center roles, ensuring customer satisfaction.

Technical SupportIntermediate

Supported customers by troubleshooting and resolving technical issues effectively.

SalesIntermediate

Engaged customers in sales processes, promoting products and services to meet customer needs.

Appointment SettingBeginner

Scheduled appointments and managed calendars to facilitate client engagement and service delivery.

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