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Juan
Customer Support Specialist with 20+ years in Apparel Industry
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Competencies
Provided technical support and developed customer solutions to address their needs.
Participated in developing new products to solve customer problems within the apparel industry.
Managed customer relationships to ensure satisfaction and effective communication.
Provided technical support to clients, troubleshooting issues and offering solutions.
Education
Summary
Experienced professional with over 20 years in the apparel industry, focusing on customer support, technical assistance, and product development to meet client needs.
Key Achievements
- Handled customer relationships and provided technical support in the US apparel industry.
- Contributed to product development by creating solutions that addressed customer needs.
- Maintained consistent contact with customers to ensure satisfaction and problem resolution.
Experience
Independent Consultant
Provided professional services in apparel sourcing, product development, pattern making, and marker making.
Senior Account Executive / QA Manager
Managed all communication and coordination with key international clients across product lifecycles., Ensured raw material and finished product quality, meeting strict standards., Promoted continuous improvement initiatives in QA processes., Achieved 100% on-time delivery performance for client orders.
Product Development Manager
Developed new fabrics and garment embellishments to align with fashion trends., Led customer approvals and improved response time by 20%., Managed technical aspects of new product development and production readiness.
Country Manager
Managed Guatemala-based operations producing knit and woven goods., Oversaw customer support, logistics, and full supply chain operations., Ensured all orders were shipped on time to U.S. warehouses.