Experienced call center agent and supervisor with over five years of expertise in customer interactions, technical support, and team management across various industries including transportation, technology, and insurance.
Handled customer inquiries, support, and billing issues effectively in call center environments.
Provided technical assistance and troubleshooting for telecom and service products.
Engaged in sales activities, promoting services and products to customers.
Supervised chat agents and contributed to team management in a tier two support environment.
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