Juan - Customer Support Specialist at Concentrix

Floridablanca, Santander Department, Colombiaen

Resolved high-volume customer inquiries efficiently, maintaining quality and productivity metrics.

Supported training and onboarding, enhancing team performance and integration.

Published on CazVid

Summary

Experienced in high-volume customer service environments, fluent in English, with strong communication and problem-solving skills. Committed to delivering exceptional client satisfaction and supporting team growth.

Key Achievements

Consistently met and exceeded service quality standards in fast-paced environments.

Skills

Customer ServiceExpert

Skilled in handling customer inquiries via voice, chat, and email, ensuring satisfaction and issue resolution.

Communication in EnglishAdvanced

Proficient in English (B2), effectively communicating with diverse clients and ensuring clarity.

Problem ResolutionAdvanced

Capable of diagnosing and resolving customer issues promptly, enhancing client experience.

Work Remote & Time ManagementIntermediate

Efficiently manages remote work tasks, maintaining productivity and meeting deadlines.

Languages

Inglés

Experience

Customer Support Specialist

Concentrix

2023 - 2023

Atención al cliente en inglés en entorno de alto volumen.. Resolución eficiente de solicitudes y problemas.. Cumplimiento de métricas de calidad y productividad.. Apoyo en entrenamiento e integración de nuevos empleados.