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Juan
Customer Support Specialist at Concentrix
Contato
Competências
Skilled in handling customer inquiries via voice, chat, and email, ensuring satisfaction and issue resolution.
Proficient in English (B2), effectively communicating with diverse clients and ensuring clarity.
Capable of diagnosing and resolving customer issues promptly, enhancing client experience.
Efficiently manages remote work tasks, maintaining productivity and meeting deadlines.
Formação acadêmica
Idiomas
Resumo
Experienced in high-volume customer service environments, fluent in English, with strong communication and problem-solving skills. Committed to delivering exceptional client satisfaction and supporting team growth.
Principais conquistas
- Resolved high-volume customer inquiries efficiently, maintaining quality and productivity metrics.
- Supported training and onboarding, enhancing team performance and integration.
- Consistently met and exceeded service quality standards in fast-paced environments.
Experiência
Customer Support Specialist
Atención al cliente en inglés en entorno de alto volumen.. Resolución eficiente de solicitudes y problemas.. Cumplimiento de métricas de calidad y productividad.. Apoyo en entrenamiento e integración de nuevos empleados.
Customer Service Agent
Atención al cliente en inglés y resolución de consultas.. Mantenimiento de estándares de servicio en entornos exigentes.