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Juan
Customer Service and Administrative Professional with Diverse Experience
Video resume
Juan Castilla Presentation
Asistente virtual application video
Contact
Barranquilla, Atlántico, Colombia
Available on CazVid
Competencies
Customer ServiceAdvanced
Executed customer support and sales functions through voice and chat channels.
Administrative ProcessesIntermediate
Managed administrative tasks, ensuring efficient workflow in customer care environments.
CommunicationAdvanced
Effectively communicates in English (E2 or higher) with clients and team members.
Remote Work ReadinessIntermediate
Fully equipped and prepared to perform remote work duties efficiently.
Education
bachiller académico
Colegio Arquidiocesano San Pancracio
Completed 2017
International Business
Corporación universitaria americana (Virtual)
Languages
EnglishB2
Summary
Experienced in customer support, administrative management, and team training, with multilingual skills and remote work readiness.
Key Achievements
- Provided customer support via voice and chat at Foundever, managing diverse client inquiries.
- Handled Tier 2 orders at Office Partners 360, ensuring accurate and timely processing.
- Trained as a karate-do instructor, demonstrating dedication and skill development in sports education.
Experience
staff
Private security
23/02/2019 - 26/02/2019
staff
Private security
22/02/2020 - 25/02/2020
karate-do trainer
escuelas de formación deportivas del distrito de Barranquilla
11/06/2020 - 10/06/2022
customer care agent and voice and chat sales agent
Foundever
16/11/2020 - 25/08/2023
Tier 2 (orders) customer care agent
Office Partners 360
04/03/2024 - 20/12/2024
Skills
Customer ServiceAdministrative ProcessesCommunicationRemote Work Readiness
Published on CazVid - Jul 3, 2025