Juan - Freight Dispatcher with 5+ years of logistics and customer service experience

Managed shipment dispatching, monitoring, and documentation for freight across North America, including cross-border processes.

Provided technical support, billing assistance, and appointment scheduling, ensuring customer satisfaction and effective communication.

Validated operational processes and monitored agent performances to maintain service quality standards.

Worked closely with managers and teams across different departments and locations to optimize service delivery.

Coordinated LTL shipments across domestic and cross-border routes in North America., Dispatched loads to approved LTL carriers, ensuring compliance with transit times and service standards., Monitored shipments from pickup through final delivery using TMS and tracking systems., Communicated...

Quality Analyst responsible for validating the transfer process previously handled by agents from four different countries, including Mexico, Colombia, Belize, and the Philippines., Identifying areas for improvement and continuously monitoring each agent’s processes by generating reports on current...

Bilingual Agent responsible for handling calls from across the United States, providing clear and effective explanations of portfolio purchase products., Verifying whether potential clients meet the basic requirements to take advantage of financial products, and ensuring a successful transfer of...