Experienced professional with a strong background in online sales, logistics coordination, and client services. Skilled in analytics, inventory management, and cross-border operations.
Utilized data analytics tools to identify market trends, optimize pricing strategies, and improve business profitability.
Managed freight movement, tracked shipments, and coordinated routing to ensure timely deliveries in high-volume environments.
Built and maintained strong relationships with clients and stakeholders, resolving issues and ensuring customer satisfaction.
Processed mortgage applications and provided financial solutions, including insurance and investment advisement.
BTG Pactual-Colombia / Max Empleos
Maintained and updated customer databases with precision, ensuring full compliance with Superintendency of Banking and Insurance regulations., Streamlined data entry processes to enhance accuracy and efficiency, supporting operational workflows in a regulated financial environment., Collaborated...
The Children's Village
Delivered counseling and daily supervision to unaccompanied minors, promoting integration through tailored life skills training and recreational activities., Assessed individual needs to develop personalized support plans, enhancing emotional well-being and social adaptation., Certified in...
JPMorgan Chase
Boosted deposit volume by 15% through customized financial solutions and exceptional service for high-net-worth clients., Processed mortgage loan applications as a Loan Processor, conducting detailed reviews of creditworthiness, documentation, and compliance with lending standards., Licensed in...
HSBC Bank USA
Human Services
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Proficient in Microsoft Office, Power BI, e-commerce platforms, and tracking software, supporting operational and analytical needs.
Addressed customer inquiries and resolved complaints efficiently, maintaining high satisfaction levels in a fast-paced banking environment., Executed teller transactions and ATM maintenance with accuracy, ensuring seamless daily operations and client convenience., Collaborated with sales teams to...
General Nutrition Center (GNC)
Oversaw inventory management, sales tracking, and promotional campaigns, driving revenue growth and improving customer satisfaction., Supervised and trained staff to meet operational deadlines and uphold company standards, fostering a high-performing team., Analyzed sales data to optimize product...
Bank of America
Handled daily transactions exceeding $100,000 with zero discrepancies, ensuring accuracy and trust in financial operations., Served as a Loan Processor for mortgage applications, evaluating client eligibility, processing documentation, and ensuring regulatory compliance., Strengthened client...
