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Juan
Virtual Assistant with 4+ years of experience in BPO industry
Video resume
Virtual Assistant
I'm a Industrial Engineer with more of 4 years of experience in the BPO industry with background in different line of business like Customer Service, Technical support and Project Coordination, Quality oriented and driven by results.
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support and solutions to customers, ensuring satisfaction and retention.
Technical SupportIntermediate
Assisted clients with technical issues, troubleshooting and resolving problems efficiently.
Project CoordinationBeginner
Supported project planning and execution activities within the BPO operations.
Quality AssuranceIntermediate
Ensured compliance with quality standards and contributed to process improvements.
Summary
Industrial Engineer with over 4 years of experience in the BPO industry, specializing in customer service, technical support, and project coordination. Committed to delivering quality results with accountability and adaptability.
Key Achievements
- Gained diverse experience in Customer Service, Technical Support, and Project Coordination within the BPO sector.
- Developed a strong focus on quality, accountability, and adaptability to meet various client needs.
- Proven ability to deliver results consistently in challenging professional environments.
Skills
Customer ServiceTechnical SupportProject CoordinationQuality Assurance
Published on CazVid - Jul 3, 2025