Industrial Engineer with over 4 years of experience in the BPO industry, specializing in customer service, technical support, and project coordination. Committed to delivering quality results with accountability and adaptability.
Provided support and solutions to customers, ensuring satisfaction and retention.
Assisted clients with technical issues, troubleshooting and resolving problems efficiently.
Supported project planning and execution activities within the BPO operations.
Ensured compliance with quality standards and contributed to process improvements.