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Customer Service with 5+ years in client support and sales
Contact
Competencies
Provided support through chat, email, and phone, ensuring quality customer interactions.
Handled inbound and outbound sales calls, negotiating deals to meet targets.
Utilized CRM and UI systems to track customer inquiries and streamline processes.
Adapted quickly to new processes and maintained high performance in dynamic environments.
Applied Excel skills for data tracking and reporting in customer service roles.
Education
Languages
Summary
Dedicated customer support specialist with experience in financial and sales sectors, skilled in CRM management and client relations.
Key Achievements
- Delivered customer support via multiple channels, maintaining high satisfaction scores
- Managed CRM and UI systems to efficiently track and resolve customer inquiries
- Handled banking collections and account management, developing expertise in financial services
Experience
Customer Service Representative
Delivered customer support through chat, email, and phone channels., Managed CRM and UI systems to track and resolve customer inquiries., Specialized in banking collections and account management., Consistently exceeded performance metrics; awarded Top Performer twice., Adapted quickly to new...
Sales Representative (Additional Account)
Handled inbound and outbound sales calls., Negotiated with clients and closed deals to meet sales targets., Developed persuasive communication and customer retention strategies.