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Operations Supervisor
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Competencies
Demonstrated experience with CRM Management.
Demonstrated experience with Financial Analysis.
Demonstrated experience with Time Management.
Demonstrated experience with Strategic Thinking.
Education
Languages
Experience
Operations Supervisor
Supervised a team of 17 bilingual agents, conducting weekly individual and group coaching sessions focused on professional development, KPI achievement, and continuous improvement., Coordinated training sessions aligned with service objectives, ensuring compliance with SLAs and bilingual service standards.
Bilingual Customer Service Agent
Customer service in English and Spanish via calls and digital channels, with a focus on effective and timely request resolution (FCR)., Consistently meeting key performance indicators (CSAT, AHT, QA) through clear, empathetic, and customer-focused communication.
Bilingual Customer Service Agent
Customer service in English and Spanish via calls and digital channels, with a focus on effective and timely request resolution (FCR)., Consistently meeting key performance indicators (CSAT, AHT, QA) through clear, empathetic, and customer-focused communication.