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Juan
Telephone Advisor
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Competencies
Provided bilingual customer support in call centers, resolving client issues and managing appointments and reservations.
Supported network administration and technical support at educational institutions, including hardware and software management.
Worked as a programmer, system analyst, and engineer, applying technical skills to analyze and resolve system-related issues.
Proficient in English speaking and listening, used extensively in call center roles for effective communication with international clients.
Led network and laboratory setup, maintenance, and technical support in educational settings, supporting teacher and student needs.
Education
Languages
Summary
Experienced bilingual professional with over 13 years in customer service, technical support, and system analysis, specializing in resolving complex issues and supporting network infrastructure.
Key Achievements
- Gained extensive experience working in call centers and customer service for over 4 years, handling diverse client needs across multiple industries.
- Managed technical support and network administration as a lecturer, including laboratory installation and maintenance.
- Obtained Microsoft Office Specialist certification, demonstrating proficiency in essential office software tools.
Experience
TELEPHONE ADVISOR
Bilingual Advisor
Bilingual Advisor
Bilingual Customer Service
Telephone Advisor
Lecturer
Quotes for computer equipment, Installation of laboratories for the sections, Administrator of the school network, Maintenance and technical support to the entire institution, Teachers at the high school and secondary level