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Juan
Bilingual Customer Service Agent with 3+ years in BPO industry
Video resume
Agente bilingue
I have been working with the BPO industry for over 3 years and is been great all this time I love helping people out and meeting their needs. Always puts a smile on my face :)
Contact
Bogotá, Bogotá D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer inquiries and issues efficiently, ensuring a positive experience for clients
Bilingual CommunicationAdvanced
Provided effective communication in Spanish and English, supporting diverse customer bases
Industry KnowledgeIntermediate
Gained understanding of BPO operations, customer support processes, and client requirements
Problem SolvingIntermediate
Resolved customer issues and needs, contributing to customer satisfaction
Summary
Experienced bilingual customer service professional with over 3 years working in the BPO industry across multiple companies in Bogotá. Passionate about helping people and resolving client needs with a positive attitude.
Key Achievements
- Accumulated over 3 years of experience working with multiple BPO companies including Contact Point 360, 24-7 InTouch, and Sutherland
- Gained diverse experience across several organizations, demonstrating adaptability and skill development
- Established a strong record of assisting customers and meeting their needs, contributing to positive client interactions
Skills
Customer ServiceBilingual CommunicationIndustry KnowledgeProblem Solving
Published on CazVid - Jul 3, 2025