Juan - Logistics Coordinator with 3+ years of customer service expertise

Utilized TMS for coordinating freight shipments and tracking logistics performance.

Managed logistics documentation including BOL, POD, purchase orders, and packing slips.

Supported customers in English and Spanish, handling orders, inquiries, and conflict resolution.

Identified suspicious activity and prepared compliance reports in financial and digital contexts.

COORDINATED FREIGHT SHIPMENTS USING TMS (TRANSPORTATION MANAGEMENT SYSTEM)., COMMUNICATED WITH U.S. DRIVERS AND CARRIERS TO CONFIRM PICK-UPS AND DELIVERIES., MANAGED LOGISTICS DOCUMENTATION (BOL, POD, PURCHASE ORDERS, PACKING SLIPS)., ENSURED ON-TIME PERFORMANCE AND CLIENT SATISFACTION.

HANDLED PRODUCT ORDERS, DELIVERIES, BILLING, AND CANCELLATIONS., DE-ESCALATED CUSTOMER COMPLAINTS WITH EMPATHY AND PROFESSIONALISM., DOCUMENTED CASES IN SALESFORCE CRM AND SUPPORTED CLIENT RELATIONS.

ASSISTED INTERNATIONAL CUSTOMERS WITH MONEY TRANSFERS AND VERIFICATION PROCESSES., PROVIDED BILINGUAL SUPPORT AND RESOLVED COMPLEX CASES EFFICIENTLY., MAINTAINED COMPLIANCE AND CONFIDENTIALITY UNDER PRESSURE.

DETECTED AND ANALYZED FRAUD AND SUSPICIOUS ACCOUNT ACTIVITY., PREPARED COMPLIANCE REPORTS AND HANDLED SENSITIVE CLIENT DATA., ENSURED ACCURACY AND INTEGRITY IN INVESTIGATIONS.