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Juan
Customer Service Representative
Contato
Competências
Utilized TMS for coordinating freight shipments and tracking logistics performance.
Managed logistics documentation including BOL, POD, purchase orders, and packing slips.
Supported customers in English and Spanish, handling orders, inquiries, and conflict resolution.
Identified suspicious activity and prepared compliance reports in financial and digital contexts.
Documented customer interactions and cases within Salesforce CRM platform.
Formação acadêmica
Idiomas
Resumo
Logistics Coordinator with extensive background in freight management, customer support, and fraud detection, fluent in English and Spanish.
Principais conquistas
- Coordinated freight shipments using TMS, ensuring timely delivery and client satisfaction.
- Handled international customer inquiries, providing bilingual support and resolving complex cases.
- Detected and analyzed fraud activities, contributing to compliance and security within financial operations.
Experiência
Logistics Coordinator I
COORDINATED FREIGHT SHIPMENTS USING TMS (TRANSPORTATION MANAGEMENT SYSTEM)., COMMUNICATED WITH U.S. DRIVERS AND CARRIERS TO CONFIRM PICK-UPS AND DELIVERIES., MANAGED LOGISTICS DOCUMENTATION (BOL, POD, PURCHASE ORDERS, PACKING SLIPS)., ENSURED ON-TIME PERFORMANCE AND CLIENT SATISFACTION.
Customer Service Representative
HANDLED PRODUCT ORDERS, DELIVERIES, BILLING, AND CANCELLATIONS., DE-ESCALATED CUSTOMER COMPLAINTS WITH EMPATHY AND PROFESSIONALISM., DOCUMENTED CASES IN SALESFORCE CRM AND SUPPORTED CLIENT RELATIONS.
Customer Service Representative
ASSISTED INTERNATIONAL CUSTOMERS WITH MONEY TRANSFERS AND VERIFICATION PROCESSES., PROVIDED BILINGUAL SUPPORT AND RESOLVED COMPLEX CASES EFFICIENTLY., MAINTAINED COMPLIANCE AND CONFIDENTIALITY UNDER PRESSURE.
Risk Investigator
DETECTED AND ANALYZED FRAUD AND SUSPICIOUS ACCOUNT ACTIVITY., PREPARED COMPLIANCE REPORTS AND HANDLED SENSITIVE CLIENT DATA., ENSURED ACCURACY AND INTEGRITY IN INVESTIGATIONS.