Juan - Customer Support Specialist with 5+ years in multilingual service delivery

Barranquilla, Atlántico, Colombiaen

Handled inquiries and complaints for major campaigns like Best Buy and PayPal, ensuring customer satisfaction.

Provided real-time interpretation across healthcare, insurance, and finance sectors, maintaining professionalism and confidentiality.

Contact via CazVid

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Summary

Dedicated professional with over 5 years of experience in delivering exceptional customer service, multilingual interpretation, and account management. Skilled in handling complex inquiries and ensuring client satisfaction across various sectors including finance, healthcare, and e-commerce.

Key Achievements

Supported global remittance services by diagnosing issues, escalations, and coordinating with banks, enhancing operational efficiency.

Skills

Customer SupportExpert

Delivered front-line customer service, resolving inquiries, complaints, and processing transactions efficiently.

Linguistic MediationAdvanced

Provided accurate real-time interpretation between Spanish and English in high-stakes contexts.

Account ManagementAdvanced

Managed multi-channel support and case analysis for financial and remittance clients across diverse markets.

Problem SolvingAdvanced

Applied active listening and analytical skills to resolve complex account and payment issues.

Multichannel Support

Experience

Customer Service Representative

Sitel Group Colombia

Oct 2021 - Feb 2022

Delivered customer support for Best Buy and PayPal campaigns, handling inquiries, complaints, and account issues with empathy and efficiency., Processed refunds, replacements, and order tracking requests while ensuring customer satisfaction and brand loyalty., Applied active listening and...

Telephone Interpreter (Spanish-English)

Interpretia

Jan 2023 - Mar 2023

Provided real-time linguistic mediation between Spanish-speaking clients and English-speaking service providers across multiple sectors, including healthcare, insurance, finance, tourism, and emergency services., Ensured accuracy, professionalism, and cultural sensitivity in high-stakes...

Associate-Account Management (CSA)

Sutherland

Apr 2025 - Oct 2025

Delivered multichannel support (phone, dual live chats, and back-office email/case analysis) for Remitly customers across global markets in both English and Spanish., Investigated and resolved/properly escalated cases with critical delays in international money transfers, and reviewed transaction...