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Juank
Customer Service & Sales Agent with 3 years of call center experience
Video resume
Customer servicié agent/ sales agent
I have 3 years of experience in a call center, in 2021 I worked as a customer service representative, then in 2022 I had the opportunity to work as a collections agent and my last experience was in 2023 as a POS systems seller. card readers for small businesses in the USA by phone
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided customer support and assistance via phone, ensuring positive experiences.
Sales & NegotiationIntermediate
Engaged with potential clients to promote POS systems and close sales over the phone.
CollectionsIntermediate
Managed overdue accounts and engaged clients to recover payments.
Communication SkillsAdvanced
Effectively communicated complex product and service information to clients.
MultitaskingIntermediate
Handled multiple responsibilities across different roles within call center environments.
Summary
Experienced call center agent specializing in customer service, collections, and product sales for small businesses. Skilled in client communication, negotiation, and handling diverse customer needs across different roles.
Key Achievements
- Progressed from Customer Service to Collections and Sales roles within three years
- Gained diverse experience working with Amazon, NERSEL, and POS systems sales
- Handled customer interactions by phone for small business POS system sales in the USA
Skills
Customer ServiceSales & NegotiationCollectionsCommunication SkillsMultitasking
Published on CazVid - Jul 3, 2025