Julian - Customer Service & Team Management with 5+ years in Telecom & Finance

Bogotá, Bogota D.C., Colombiaen

Managed a team of approximately 17 people at Sutherland Global Services, providing coaching and engagement.

Provided customer service for credit products and bank accounts at Gsglobales, enhancing client experience.

Published on CazVid

Summary

Experienced in managing customer interactions and leading teams in high-paced environments across telecom and banking industries.

Key Achievements

Delivered bilingual customer service and medical interpretation, supporting diverse client needs.

Skills

Customer ServiceExperto

Extensive experience in customer service across banking, telecommunications, and healthcare sectors.

Team ManagementAvanzado

Led teams of team members, conducted coaching, and developed engagement strategies.

Bilingual CommunicationAvanzado

Provided bilingual support in English and Spanish within customer service and interpretation roles.

Technical SupportIntermedio

Handled technical support issues for cellular services at Convergys and Cricket Wireless.

Planning & Organization

Experience

Team manager

Sutherland Global Services

November 2019 - September 2025

Managing teams of approximately 17 people on average, Expert coaching, Identifying opportunities and creating action plans, Engagement and development

Customer Experience Advisor

Gsglobales

December 2018 - October 2019

Provide customer service for credit products and bank accounts for Scotiabank Canada.

Bilingual agent and interpreter

Teleperformance

May 2016 - November 2018

Customer service in English for Cricket Wireless, a mobile phone campaign in the United States, Medical interpreter for the Language Line Solutions campaign.