This is my profileContact via CazVidJulian
Customer Service & Team Management with 5+ years in Telecom & Finance
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Competencies
Extensive experience in customer service across banking, telecommunications, and healthcare sectors.
Led teams of team members, conducted coaching, and developed engagement strategies.
Provided bilingual support in English and Spanish within customer service and interpretation roles.
Handled technical support issues for cellular services at Convergys and Cricket Wireless.
Engaged in strategic planning, identifying opportunities, and creating action plans.
Education
Languages
Summary
Experienced in managing customer interactions and leading teams in high-paced environments across telecom and banking industries.
Key Achievements
- Managed a team of approximately 17 people at Sutherland Global Services, providing coaching and engagement.
- Provided customer service for credit products and bank accounts at Gsglobales, enhancing client experience.
- Delivered bilingual customer service and medical interpretation, supporting diverse client needs.
Experience
Team manager
Managing teams of approximately 17 people on average, Expert coaching, Identifying opportunities and creating action plans, Engagement and development
Customer Experience Advisor
Provide customer service for credit products and bank accounts for Scotiabank Canada.
Bilingual agent and interpreter
Customer service in English for Cricket Wireless, a mobile phone campaign in the United States, Medical interpreter for the Language Line Solutions campaign.
Bilingual agent
Customer service and technical support for AT&T, a cellular telephone company in the United States.
Crew
Food handling, Fast food, Cashier, Customer service.