Dedicated customer service professional skilled in client engagement, technical support, and team supervision, fluent in Spanish and English.
Provided technical support, sales, and customer assistance, ensuring positive client interactions.
Supervised and trained new staff members, improving team performance.
Managed appointment scheduling and staffing duties across multiple roles.
Handled technical inquiries, support, and troubleshooting for diverse customer needs.
Foundever / Best Buy
Sales and customer service, Processing Orders and sales support, Technical Support, Supervision and training, Installation appointments / Memberships inquiries
EVO CARE GROUP
Insurance meetings, Billing support, Payroll support and Patient support, Scheduling and Staffing duties, Training new coordinators
Link Homecare & Senior Helpers
BPO Industries
Workforce Management, Sales and Retention, Customer Service | CRM updating, Team leader and coaching
Bachelor’s degree
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Engaged customers in sales processes and maintained retention strategies.
