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Julián
Customer Service with 3+ years of client engagement and support
Video resume
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Competencies
Provided technical support, sales, and customer assistance, ensuring positive client interactions.
Supervised and trained new staff members, improving team performance.
Managed appointment scheduling and staffing duties across multiple roles.
Handled technical inquiries, support, and troubleshooting for diverse customer needs.
Engaged customers in sales processes and maintained retention strategies.
Education
Languages
Summary
Dedicated customer service professional skilled in client engagement, technical support, and team supervision, fluent in Spanish and English.
Key Achievements
- Managed customer service metrics successfully, resulting in client satisfaction
- Gained experience in building client relationships in multicultural environments
- Supervised and trained new team members in customer support roles
Experience
Customer Service Representative
Sales and customer service, Processing Orders and sales support, Technical Support, Supervision and training, Installation appointments / Memberships inquiries
Senior Case Coordinator
Insurance meetings, Billing support, Payroll support and Patient support, Scheduling and Staffing duties, Training new coordinators
Scheduling Coordinator
Customer Service Representative / Staff & Supervisor
Workforce Management, Sales and Retention, Customer Service | CRM updating, Team leader and coaching