Juliana - Customer Service & Business Management with 8+ years of diverse experience

Provided technical and benefit-related customer support in telecommunications and healthcare sectors.

Managed customer and client data, interactions, and follow-ups using CRM tools.

Handled inbox and calendar management, vendor communication, and scheduling.

Coordinated social media activities and created content for business promotion.

Resolved customer complaints, activated lines, provided technical support, and processed sales., Used CRM systems to manage client data and follow-ups., Delivered bilingual support (English and Spanish) with clarity and empathy.

Managed inventory, vendor communication, payments, and invoicing., Scheduled shifts, responded to customer needs, and managed social media., Coordinated events and created marketing promotions., Created strategies to improve sales and profit percentages.

Provided support to Florida Blue members by answering benefit questions, resolving issues, and guiding them through healthcare processes., Acted as a liaison with providers and community resources to improve access to care and services., Documented interactions, referrals, and case updates while...