This is my profileContact via CazVidJuliana
Customer Service Representative
Contact
Competencies
Provided technical and benefit-related customer support in telecommunications and healthcare sectors.
Managed customer and client data, interactions, and follow-ups using CRM tools.
Handled inbox and calendar management, vendor communication, and scheduling.
Coordinated social media activities and created content for business promotion.
Developed content for social media and marketing promotions.
Languages
Summary
Experienced support and administrative professional with a strong background in client relations, technical support, and business operations.
Key Achievements
- Managed customer support operations across multiple roles, including bilingual support and healthcare assistance.
- Handled inventory, vendor relationships, and social media for a food business, contributing to sales strategies.
- Utilized CRM systems for client data management, follow-ups, and case documentation.
Experience
Customer Service Representative
Resolved customer complaints, activated lines, provided technical support, and processed sales., Used CRM systems to manage client data and follow-ups., Delivered bilingual support (English and Spanish) with clarity and empathy.
Executive Assistant & Business Manager
Managed inventory, vendor communication, payments, and invoicing., Scheduled shifts, responded to customer needs, and managed social media., Coordinated events and created marketing promotions., Created strategies to improve sales and profit percentages.
Customer Service Representative
Provided support to Florida Blue members by answering benefit questions, resolving issues, and guiding them through healthcare processes., Acted as a liaison with providers and community resources to improve access to care and services., Documented interactions, referrals, and case updates while...