Juliana - Administrative Assistant with 3+ years in healthcare and fintech

Colombiaen

Managed appointment scheduling and document organization for a medical clinic, enhancing administrative efficiency.

Handled remote customer service for a fintech startup, resolving payment issues and following up on credit applications.

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Summary

Experienced in healthcare, fintech, and microenterprise settings, with strong skills in administration, customer service, and basic design support. Adept at managing multiple priorities, enhancing workflow, and fostering positive client interactions.

Key Achievements

Supported graphic design production and child supervision in a family microenterprise, acquiring diverse operational skills.

Skills

Administrative ManagementIntermediate

Performed billing, document organization, and appointment scheduling to streamline office operations.

Customer ServiceIntermediate

Managed customer inquiries, resolved incidents, and communicated effectively via multiple channels.

Design & ProductionBeginner

Assisted in textile stamping and thermal fixing processes within a microenterprise environment.

Child SupervisionBeginner

Monitored and cared for children during school routes and activities as part of family-based work.

Communication Skills

Experience

ASISTENTE ADMINISTRATIVA

ORTOPÉDICA CHAPINERO

MAR 2024 - JUN 2025

Realice actividades de facturación, archivo y organización de documentos., Brindé atención directa a pacientes., Gestioné el agendamiento de citas médicas., Apoyé la respuesta de correos electrónicos y los canales de comunicación., Contribuí a la adecuada gestión administrativa y el buen servicio...

ANALISTA DE SERVICIO AL CLIENTE

GALILEA FINTECH

JUL 2025 - DIC 2025

Gestioné atención a usuarios en modalidad remota a través de Infobip (Whatsapp) y llamadas telefónicas., Realicé seguimiento a usuarios registrados que no finalizaron la solicitud de crédito., Gestioné diariamente mensajes y correos de cobranza según las fechas establecidas por la empresa., Atendí...

DISEÑADORA GRÁFICA JUNIOR

INDEPENDIENTE

2023 - FEB 2024

Apoyando procesos productivos como estampación y termofijado en microempresa familiar., Cuidado y acompañamiento de niños entre 4 y 7 años, desempeñando funciones de niñera y monitora de rutas escolares.