This is my profileContact via CazVidJuliana
Administrative Assistant with 3+ years in healthcare and fintech
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Competencies
Performed billing, document organization, and appointment scheduling to streamline office operations.
Managed customer inquiries, resolved incidents, and communicated effectively via multiple channels.
Assisted in textile stamping and thermal fixing processes within a microenterprise environment.
Monitored and cared for children during school routes and activities as part of family-based work.
Supported email and communication channels, contributing to efficient information flow and service.
Education
Languages
Summary
Experienced in healthcare, fintech, and microenterprise settings, with strong skills in administration, customer service, and basic design support. Adept at managing multiple priorities, enhancing workflow, and fostering positive client interactions.
Key Achievements
- Managed appointment scheduling and document organization for a medical clinic, enhancing administrative efficiency.
- Handled remote customer service for a fintech startup, resolving payment issues and following up on credit applications.
- Supported graphic design production and child supervision in a family microenterprise, acquiring diverse operational skills.
Experience
ASISTENTE ADMINISTRATIVA
Realice actividades de facturación, archivo y organización de documentos., Brindé atención directa a pacientes., Gestioné el agendamiento de citas médicas., Apoyé la respuesta de correos electrónicos y los canales de comunicación., Contribuí a la adecuada gestión administrativa y el buen servicio...
ANALISTA DE SERVICIO AL CLIENTE
Gestioné atención a usuarios en modalidad remota a través de Infobip (Whatsapp) y llamadas telefónicas., Realicé seguimiento a usuarios registrados que no finalizaron la solicitud de crédito., Gestioné diariamente mensajes y correos de cobranza según las fechas establecidas por la empresa., Atendí...
DISEÑADORA GRÁFICA JUNIOR
Apoyando procesos productivos como estampación y termofijado en microempresa familiar., Cuidado y acompañamiento de niños entre 4 y 7 años, desempeñando funciones de niñera y monitora de rutas escolares.