Julieth - Patient Advocate with 5+ years in healthcare and customer service

Medellín, Antioquia, ColombiaRemoteen

Managed patient advocacy, copay assistance, and financial aid navigation at SD Solutions.

Built reporting tools and evaluated team performance as a Business Analyst at Solvo.

Contact via CazVid

Published on CazVidOpen to remote

Summary

Experienced in healthcare support, data analysis, and customer relations, committed to delivering quality solutions.

Key Achievements

Resolved up to 100 customer inquiries daily, supporting satisfaction and service quality at Onelink BPO and Teleperformance.

Skills

Customer ServiceAdvanced

Provided customer support over phone and email, resolving inquiries and complaints efficiently.

Problem SolvingAdvanced

Addressed complex issues in patient advocacy, claims processing, and customer support environments.

Data Entry & DocumentationAdvanced

Ensured documentation accuracy and managed records in healthcare and customer service settings.

Reporting & Data AnalysisIntermediate

Developed reports and analyzed data for performance evaluation and business insights at Solvo.

Multitasking & Time Management

Experience

Patient Advocate

SD Solutions

09/2025 - Current

Copay Assistance &amp; financial aid navigation., Claims submission &amp; follow-up., Problem-solving and case resolution., Documentation accuracy &amp; record management., Advocating for patient needs., Multitasking and time management., Professional email and phone.

Business Analyst

Solvo

12/2020 - 09/2025

Built reporting suite and associated tools for delivering comprehensive data for different needs., Conducted evaluations to gauge performance and productivity of project teams., Delivered clear, actionable observations and offered targeted recommendations for business improvement.

Bilingual Customer Service Agent

Onelink BPO

07/2018 - 12/2020

Resolved customer inquiries over phone and by email., Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment., Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction., Input...