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Junior
Bilingual Customer Service Representative
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Competencies
Demonstrated experience with Customer Service & Client Support.
Demonstrated experience with Virtual Assistance.
Demonstrated experience with Lead Generation.
Demonstrated experience with Data Collection & Data Entry.
Demonstrated experience with Email Management.
Education
Summary
Bilingual Customer Service Representative open to new opportunities
Experience
Bilingual Customer Service Representative
Taking calls in English and Spanish.. Provide information, help customers with issues related to orders, issues with the account.. Help to track lost packages, place complaints, place refund request, help to close an account.. Guide and educate effectively the customers about time frames and process.
Semi bilingual Customer service representative
Guide customers to fix issues related with devices such as cellphones, tablets and computers.. Help to place refund request, find and explain unknown charges, help to update and submit new information to personal account.. Educate and explain effectively time frames to recover access to the account, time frames for repairs, and any other processes.
Virtual Assistant
Provided virtual assistance and administrative support to ensure efficient day-to-day operations.. Conducted outbound calls to prospective and existing clients to identify opportunities and generate leads.. Managed and tracked daily call counts while maintaining productivity and performance goals.. Managed follow-up calls with clients and leads to maintain communication and ensure pending matters were addressed.. Performed data collection by gathering and verifying client information accurately during calls.. Updated and maintained client information and records based on information collected during interactions.
Customer Service Representative
Assisted customers with product inquiries, orders, returns, and warranty-related concerns.. Provided professional customer support through phone, email, and other communication channels.. Assisted customers with Weber Grills products, accessories, parts, and product specifications.. Troubleshot common product issues and provided step-by-step guidance to customers.. Processed warranty claims, replacements, and service requests according to company policies.
Customer Service Representative
Assisted customers with orders, returns, refunds, and account-related inquiries.. Provided professional and timely support through phone, email, and chat.. Resolved customer complaints and concerns while maintaining a positive customer experience.. Tracked orders, shipments, deliveries, and replacements.. Assisted customers with payment issues, cancellations, and order modifications.. Investigated and resolved delivery-related issues, including delayed, missing, or damaged packages.