This is my profileContact via CazVidJustin
Manager
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Competencies
Directed teams across financial and retail sectors, focusing on staff development and operational excellence.
Handled customer and vendor issues, ensuring satisfaction and adherence to company policies.
Processed loan applications, evaluated creditworthiness, and negotiated repayment plans.
Conducted audits and quality reviews, ensuring compliance with procedures and policies.
Utilized Word, Excel, Teams, and PowerPoint for reporting, communication, and training activities.
Languages
Summary
Resourceful manager with over 8 years leading teams in financial and retail environments. Skilled in staff development, customer service, and process optimization.
Key Achievements
- Supervised a team of 32 members at OneMain Financial, enhancing service quality and productivity.
- Led recruiting, onboarding, and performance reviews, fostering employee engagement and reducing turnover.
- Managed large volumes of inbound and outbound calls, ensuring compliance and resolving customer/vendor issues.
Experience
Manager
Supervise a team of 32 team members, driving key performance metrics and providing coaching to enhance service quality and productivity., Perform talent management activities, including recruiting, hiring, onboarding, annual performance reviews, employee training development, workforce scheduling,...
Manager
Supervised, trained and motivated a team of loan officers, processors and support staff to achieve branch goals., Evaluated loan applications to determine creditworthiness., Processed payments, loan payoffs, loan applications and customer inquiries., Contacted borrowers with overdue accounts to...