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Senior Tele calling Officer at HDB Financial Services
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Competencies
Skilled in identifying and attracting top talent to meet organizational needs.
Expertise in managing customer interactions and resolving issues effectively.
Ability to assess and enhance employee performance through structured evaluations.
Competent in optimizing web presence through search engine strategies.
Education
Languages
Summary
Experienced in high-volume outbound calling and adept at improving cash flow through effective account management.
Key Achievements
- Consistently met communication and customer service metrics through high-volume outbound calling.
- Improved cash flow by effectively collecting due payments from a diverse portfolio of accounts.
- Reduced outstanding payments and enhanced customer satisfaction through proactive follow-ups.
Experience
Senior Tele calling Officer
Handled high-volume outbound calls, consistently meeting communication and customer service metrics.. Collected due payments from a portfolio of accounts, improving cash flow and reducing outstanding balances.. Gained foundational computer knowledge and enhanced skills in communication and negotiation through daily customer interactions.. Coordinated with cross-functional teams to streamline collection processes, enhancing overall operational efficiency and supporting timely achievement of receivables targets.