Kaffir

Customer Support & Tech Specialist with 6+ years in Contact Centers

Video resume

Remote Tech Support Agents

Contact

Managua, Managua Department, Nicaragua

Open to remote

Available on CazVid

Contact via CazVid

Competencies

Technical SupportAdvanced

Provided technical assistance and troubleshooting for clients on Surface and other tech platforms.

Customer ServiceAdvanced

Handled customer inquiries, explained solutions, and maintained a positive customer experience.

Multitasking & CommunicationAdvanced

Managed multiple tasks simultaneously while engaging effectively with customers.

Sales & CollectionsIntermediate

Experience in sales and collection processes, contributing to client financial negotiations.

Project Management & Real EstateBeginner

Participated in project management and real estate activities, demonstrating diverse industry exposure.

Summary

Experienced support specialist skilled in technical troubleshooting, customer engagement, and multitasking within contact centers. Proven ability to adapt across diverse tech and service roles.

Key Achievements

Served as Tier 2 Support Representative for Microsoft Surface, handling technical issues.
Gained experience with multiple tech companies including ToastBOS, Square, and AWS, expanding technical proficiency.
Built strong customer engagement skills through multitasking, problem-solving, and effective communication.

Skills

Technical SupportCustomer ServiceMultitasking & CommunicationSales & CollectionsProject Management & Real Estate

Published on CazVid - Jul 3, 2025

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