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Workforce Coordinator with 5+ years in BPO Industry
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Competencies
Applied forecasting techniques to predict workforce needs and performance metrics.
Managed financial reports and assisted in budget projections to optimize resource allocation.
Developed and provided visibility into key performance indicators for operational improvement.
Created custom reports by manually extracting and consolidating data for productivity analysis.
Developed payroll tracking tools to ensure accurate compensation and monitor staff productivity.
Education
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Summary
Experienced in workforce planning, KPI development, and payroll management for BPO operations.
Key Achievements
- Led team in forecast, budget, and KPI projections at Teleperformance SAS
- Developed long-term forecast strategy for backoffice ticket tracing tool
- Created payroll tracking system to monitor productivity and facilitate accurate compensation
Experience
WORKFORCE COORDINATOR
Led the team on forecast, budget and KPi's projections, Assisted and monitoring processes related to financial reports, Developed and executed strategies to provide KPi’s visibility, Resolved Administrative problems and answered inquires.
WORKFORCE ANALYST
Developed a long term forecast strategy for a new backoffice tool allowing to trace tickets, Developed a custom report for a tool lacking export functionality by manually extracting and consolidating data for productivity purposes
MISSION CONTROLLER
Created a payroll tracking file to monitor productivity and ensure accurate compensation, facilitating coordination with the payroll department